I then contacted Direct Express to report fraud. I contacted the company and they refused to give me a refund or replace the module. What I received was indeed a used module, but it was not coded and the case was broken and could let water into the components.
DIRECT EXPRESS TALK TO A HUMAN INSTALL
they could send me a used, programed module ready to install into my car. Then, on they notified me that my module was not repairable and that for an additional $260. They stated on their web page that the module would be repaired and would not need to be programed to the car, (it would retain the coding to the car). On, I made a purchase from National Parts " FL." for a repair on a Mercedes front SAM module. Each time I call them I’m on hold for 2-3 hours. I didn’t receive the pkg from them thru regular mail until 7th day then they gave me a fax I couldn’t use and wrong email to send it to them. It was their fault I couldn’t get completed papers to them within 10 days. Called next day to follow up on my credit now they say I was 1-2 days late getting back paperwork so I have to wait 60/90 days for my money. So they gave me a different one so I resent again to new email. I called two days later to follow up and was informed their employee gave me wrong email address. I received a confirmation email was received. If I mailed it back it would not get there within the 10 days to get credit. I called and after waiting on hold for two hours I was given an email address to send it thru. As soon as I received it I completed all and faxed it back to them. So they cancelled my card and mailed me paperwork to complete within 10 days to get a provisional credit. I contacted Direct Express on June 30th after checking my account balance finding out someone somehow got my card info and made charges totaling almost $900 all for same small amount same day like 40 times and Direct Express didn’t question.
0 kommentar(er)
